ArcelorMittal continuously invests in the security of its customers.
With the rise in digital transactions, cyberattacks and electronic fraud are more prevalent than ever. It's important to stay vigilant and informed to protect yourself. Therefore, stay connected through our official channels and never trust phone numbers listed on other websites.
Fake websites:
Since July 31, 2023, ArcelorMittal has been the victim of scammers who commit online fraud crimes through fraudulent websites, fake WhatsApp profiles, and the unauthorized use of company trademarks.
In order to expand the reach of the fake websites, criminals even boost marketing campaigns for their ads on the Google Ads platform. Thus, when typing keywords related to ArcelorMittal into Google's search tool, the user finds the manipulated search result highlighted at the top of the page.
WhatsApp Scam:
As for WhatsApp, the scam tactic involves sending fake quotes. To deceive victims, leading them to believe there is nothing wrong with the negotiation, the scammers use a profile picture of an employee using a uniform with our logo or an image of ArcelorMittal’s virtual assistant, Steela. The fraud occurs through the indication of payment for alleged quotes, via PIX (Brazil's instant payment system) or deposit into accounts of companies named "Lojas Aços", "Lojas Aços Ltda.", "Assessoria Jurídica", among others.
Fraudulent Companies
We have identified the existence of two fraudulent companies in Brazil, named Arcelormittal Comércio de Materiais para Construção, Aços e Metais LTDA., with CNPJ nº 51.993.534/0001-05, and Arcelormittal Distribuidora e Comércio de Aços, Metais, Ferragens e Materiais de Construção LTDA., with CNPJ nº 52.380.863/0001-35, and one fraudulent company in the United States, in New York, named ArcelorMittal Brasil SA LLC.
ArcelorMittal does not accept static PIX payments! When making payments via bank slip, please ensure that you use the LEGITIMATE CNPJs listed below:
| Trade name | CNPJ (Brazilian company taxpayer registration number) |
|---|---|
| ArcelorMittal Brasil S.A. | 17.469.701/0001-77 |
| ArcelorMittal Bioflorestas Ltda. | 13.163.645/0001-97 |
| ArcelorMittal Planos Comercial Ltda. | 02.967.874/0001-48 |
| Sitrel - Siderúgica Três Lagoas. | 07.084.117/0001-40 |
| ArcelorMittal Card. | 08.692.888/0001-82 |
| Alpe Intermediacao de Negocios SA. | 28.494.032/0001-00 |
Or dynamic PIX. If you have any questions, please contact us through our official channels.
How to tell if a bank slip is genuine
Click here to learn more
Analyze the barcode
In a genuine bank slip, the barcode that appears at the top of the document must be the same as the one that appears at the bottom.
Check the document's issuing source
ArcelorMittal only generates bank slips at official stores and does not send them via email, WhatsApp, or SMS.
Pay close attention to the details on your bank slip
Always check the due date, CNPJ, and beneficiary's name. And be suspicious if your bank slip has spelling or grammar errors or incomplete information.
Note the document's value
The last digits of the barcode must always match the document value.
Analyze the beneficiary's info
Check if the CNPJ (Brazilian company taxpayer registration number) matches the name of the beneficiary where you made the purchase.
Frequently asked questions
How do scammers operate pretending to be ArcelorMittal?
People are misusing the ArcelorMittal brand to create fake websites, posing as salespeople and conducting fraudulent transactions via WhatsApp. The most common scam involving our company's name is the sending of fake bank slips or requests for payment via PIX. To carry out the scam, the fraudster registers fake phone numbers on classifieds or on internet search engines. When searching for a phone number to contact the company, the customer may be directed to call one of these fake numbers, where they will be instructed to pay the fake bank slip or make a payment via PIX to a CPF (Brazilian individual taxpayer registration number) or CNPJ that does not belong to ArcelorMittal.
What can be done to avoid this fraud?
When receiving a payment slip, check if the issuer's CNPJ numbers match the CNPJ numbers of ArcelorMittal's parent company highlighted below:
ArcelorMittal Brasil S.A. CNPJ: 17.649.701/0001-77
ArcelorMittal Bioflorestas Ltda. CNPJ: 13.163.645/0001-97
ArcelorMittal Planos Comercial Ltda. CNPJ: 02.967.874/0001-48
Sitrel - Siderúgica Três Lagoas. CNPJ: 07.084.117/0001-40
ArcelorMittal does not have static PIX keys; payments must always be made via QR Code or keys randomly generated at the time of purchase on our official online store. Never make PIX payments to static CNPJ or CPF numbers, or keys that use a mobile phone number.
How to contact the seller?
Whenever you want to contact any department of ArcelorMittal Brazil, call toll-free at 0800 015 1221 or find the phone number on our website: https://brasil.arcelormittal.com/onde-comprar or https://brasil.arcelormittal.com/fale-conosco/contato. Never trust phone numbers listed on other websites.
How can I tell if the website is legitimate?
ArcelorMittal’s official website is: http://brasil.arcelormittal.com.
How do I receive ArcelorMittal’s bank slips?
The bank slips are sent along with the product invoice or can be found on our Customer Portal.
What to do if you were a victim or have any other question?
Contact us at 0800 015 1221 or send an email with the information to arcelormittalnet@arcelormittal.com.br.
How to safely purchase ArcelorMittal steel solutions?
To purchase our steel solutions or request a quote, please contact us through one of the channels below:
Toll free: 0800 015 1221
WhatsApp: 55 31 8453-2235
Should you need any clarification, contact us:
For your safety, ArcelorMittal emphasizes that the channels below are the company's only official customer service channels. Never share personal data or financial information in unverified environments.
Toll free: 0800 015 1221
Email: arcelormittalnet@arcelormittal.com.br
WhatsApp: 55 31 8453-2235
ArcelorMittal’s official website: https://brasil.arcelormittal.com/
If you identify or suspect fraud involving the ArcelorMittal name, please send an email to arcelormittalnet@arcelormittal.com.br with a brief description of what happened and, if possible, screenshots, links, or messages received. The team will analyze each case and guide you on the next steps.